Privacy Policy

TradieSpark (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, and how you can access and correct it.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Effective date: [Insert date]
Last updated: [Insert date]

1) Business details

Business name: TradieSpark
Website: https://tradiespark.com
Email: strategy@tradiespark.com
Address: Level 1, 9/13 Bronte Rd, Bondi Junction NSW 2022, Australia
ABN: 65 781 995 393

2) Personal information we collect

We may collect personal information including:

Name and business name
Email address and phone number
Suburb, postcode, and service area
Details submitted through enquiry or booking forms
Call recordings and communication records (where applicable)
Website usage data (IP address, browser type, pages visited)
Advertising and analytics data (such as conversion and pixel data)

We do not intentionally collect sensitive information as defined under the Privacy Act. Please do not submit sensitive personal data via our website or communication channels.

3) How we collect personal information

We collect personal information when you:

Submit a form on our website
Book a call or meeting through our scheduling tools
Contact us by phone, email, or WhatsApp
Interact with our advertisements and visit our website
Use our website (via cookies and tracking technologies)

4) Purpose of collection and use

We collect and use personal information to:

Respond to enquiries and provide services or proposals
Contact you regarding your enquiry or booking
Deliver marketing and lead generation services
Improve our website, services, and customer experience
Track and optimise advertising performance
Maintain records for quality assurance and dispute resolution
Meet legal and regulatory requirements

5) Consent to contact

By submitting your information to us, you consent to being contacted by TradieSpark via phone, email, WhatsApp, or SMS for the purpose of responding to your enquiry and discussing relevant services.

You may request that we stop contacting you at any time.

6) Call recordings

Phone calls may be recorded for quality assurance, training, and record-keeping purposes. If you do not wish your call to be recorded, you may request this during the call or contact us, and the recording will be stopped or deleted where reasonably possible.

7) Direct marketing

We may send marketing communications where permitted by Australian law. You can opt out at any time by:

Using the unsubscribe link in emails (if provided)
Replying “STOP” to SMS messages (if applicable)
Emailing strategy@tradiespark.com

8) Cookies, analytics, and advertising technologies

We use cookies and similar technologies to operate our website and measure performance, including:

Google Analytics 4 (GA4)
Google Search Console (GSC)
Meta (Facebook) Pixel
Conversion tracking and performance analytics

These tools may collect information such as IP address, device identifiers, pages visited, actions taken, and approximate location.

You can control cookies through your browser settings and manage ad preferences through Google and Meta platforms.

9) Third-party services and disclosures

We may disclose personal information to trusted service providers only where necessary, including:

Website hosting and IT providers
Analytics and advertising platforms (Google and Meta)
Communication tools (WhatsApp)
Scheduling and booking tools (Zcal)
Professional advisers and contractors
Government authorities where required by law

We do not sell or rent personal information.

10) Overseas data storage

Some third-party service providers may store or process data outside Australia (commonly in the United States or other jurisdictions). We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

11) Data security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, or disclosure. However, no online transmission is completely secure, and you provide information at your own risk.

12) Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

13) Access and correction

You may request access to or correction of your personal information by contacting us at strategy@tradiespark.com.

14) Complaints

If you have a privacy complaint, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15) Data breaches

In the event of a data breach that is likely to result in serious harm, we will comply with Australia’s Notifiable Data Breaches scheme and notify affected individuals and the OAIC where required.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.